Driving Record Admissions Through Powerful Digital Marketing

Industry: Travel & Hospitality  •  Solutions: SEOPPC

What you should know.

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LOCALiQ’s SEO and PPC strategy delivered a 269% increase in sessions and a 68% uplift in clicks, alongside a 48% improvement in click-through rates, while PPC campaigns drove around 70% more website visitors year-on-year and helped accelerate awareness and bookings across key locations including Manchester.

Challenges.

By the time The Cut & Craft were preparing to open in Leeds in 2022, there was a growing gap between what guests experienced in-venue and what new customers could see online. The brand had little visibility on Google and search engines, and the founders were acutely aware that if people couldn’t find them when searching for somewhere special to eat, those occasions would go elsewhere.

That lack of visibility showed up in very human ways: fewer bookings coming through the website, some services not as full as the team wanted, and the uncomfortable sense that the investment going into beautiful spaces wasn’t fully reflected in online demand. Expanding into new cities only increased that pressure; launching in Leeds and Manchester meant introducing the brand to audiences who had never heard of them, in fiercely competitive markets with established high-end operators.

The marketing team at The Cut & Craft needed to focus the digital marketing on delivering real-world outcomes – bookings, covers and revenue – and to report back to the founders with a clear picture of what was and wasn’t working.

The Business.

The Cut & CraftThe Cut & Craft is a group of independent British steak restaurants, founded in York in 2018 combining premium steakhouse dining with a modern, design-led atmosphere. Since launch, the brand has expanded to three flagship locations with a Leeds restaurant opening in 2022, and a Manchester restaurant in 2025. They specialise in house butchered steaks, fresh seafood, signature cocktails from locally-sourced ingredients, and creating a “celebration restaurant” experience for everything from corporate lunches to date nights and birthdays. As the founders invested heavily in expansion – including major refurbishments and new sites – they needed their digital presence to keep pace with the quality of their restaurants and the scale of their ambitions.

“As a business love working with LOCALiQ. I think we could say that LOCAliQ have been a big factor in contributing to the business growth and success so far.”

Georgina Pellant
Marketing Manager, The Cut & Craft

The Solution.

The relationship with LOCALiQ started as a truly local connection. A Senior Digital Advertising Consultant at The York Press lives on the same street as one of The Cut & Craft Guest Experience Managers and is involved in the same PTA. With The York Press also being in the Newsquest Media Group, they knew LOCALiQ well and knew that we were well positioned to help The Cut & Craft solve their digital marketing challenges and drive online growth.

LOCALiQ partnered with The Cut & Craft to build a joined-up performance marketing strategy that would support both day-to-day trading and longer-term expansion. The engagement began around the launch of the Leeds site and was designed to give the team a clearer, more controllable way to drive demand across every location. Location-specific SEO and PPC campaigns were developed, ensuring that search activity reflected local audiences, trading patterns, and growth priorities.

A key part of the partnership was LOCALiQ’s ability to respond quickly to what was happening on the ground. When The Cut & Craft team identified that weekday lunchtime trade in Manchester was slower than they wanted, LOCALiQ built a focused campaign to promote The Cut & Craft as a premium yet accessible lunch option in the city. Messaging and targeting were tuned specifically to that time and audience, turning a real-world pressure point into a clear performance objective that digital marketing could solve. Over time, this helped establish the Manchester site as one of the go-to spots for weekday lunch, easing pressure on the team and strengthening the venue’s reputation.

Crucially, the work didn’t happen in isolation from the business. The Cut & Craft marketing team had regular meetings with LOCALiQ, with fast responses to day-to-day questions and monthly reporting that could be overlaid with internal booking data. This allowed them to go into leadership meetings with a joined-up story: what was happening in search and paid campaigns, and how that aligned with bookings across York, Leeds and Manchester.

The Results.

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Uplift in clicks

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Increase in sessions

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Visitor growth YoY

The most important impact was felt in the restaurants themselves. Services became busier and books filled more consistently across York, Leeds, and Manchester, giving the floor teams a stronger, more predictable flow of guests. In Manchester in particular, the focused weekday lunch activity helped transform a quieter period into a strength, with the venue becoming known as one of the city’s go-to places for lunch during the week. For leadership, this created a step change in confidence: instead of asking “are people finding us?”, conversations shifted to “how do we build on this momentum?”, with digital marketing firmly established as a driver of bookings and future growth.

Behind that real-world shift sat a step change in performance data. SEO activity delivered a 269% uplift in new users and a 68% increase in clicks, alongside a 48% rise in click-through rates as The Cut & Craft’s presence in search results strengthened. Paid search work around key locations, including Manchester, achieved non-branded click-through rates of just over 5%, alongside around 70% more website visitors year-on-year, well above typical benchmarks and crucial in building awareness quickly in a brand-new location.

Services Provided

  • Location-specific SEO strategy and implementation
  • PPC campaigns tailored to each restaurant site and trading priority
  • Ongoing performance reporting and insight-sharing with the in-house team
  • Campaigns to support new openings and refurbishments
  • Targeted initiatives focusing on areas for growth, such as Manchester weekday lunches

Key Results

  • +70% year-on-year increase in website visitors from PPC campaigns (2025 to 2026)
  • 269% increase in sessions to 1.5k
  • 149% increase in impressions for the Manchester Lunch page, driving strong weekday lunch bookings

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